Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") applies to all payments made on https://www.jurisynk.com/ ("Website"), operated by Jurisynk Ventures Private Limited under the brand Jurisynk, with its business address at Building No./Flat No.: 472/7; Name Of Premises/Building: Balaji Arcade; Ejipura Road/Street: A V S Gompound, 20th L cross Rd, AVS Layout; Locality/Sub Locality: Koramangala; City/Town/Village: Bengaluru; District: Bengaluru Urban; State: Karnataka; PIN Code: 560095, under the laws of India.

By purchasing, subscribing to, or using our services, you agree to this Policy.

1. Nature of Services

Jurisynk provides:

• Legal AI research tools
• Automated drafting solutions
• Subscription-based SaaS services
• Access to proprietary AI models and workflows
• Cloud-based digital legal infrastructure

All services are digital, intangible, and access-based in nature.

2. No Refund Policy (All Sales Final)

Due to the nature of our digital SaaS services:

• All purchases are final.
• No refunds shall be provided once a free trial, paid subscription, subscription mandate, or service access is activated, except for the limited payment-error exceptions expressly stated in Section 4.
• No returns are applicable.
• No partial refunds or prorated refunds will be issued.
• No refunds will be provided for unused subscription periods.

By completing checkout, setting up a payment method or autopay mandate, activating a free trial, or making any subscription payment, you expressly acknowledge and agree that:

• Access to the free trial and/or services begins upon successful activation; where an autopay UPI mandate is set up, a ₹1 setup/authentication charge may be charged or authorised by the payment gateway or banking partner.
• You waive any right to cancel or seek a refund after activation.

3. Subscription & Auto-Renewal Policy

For monthly subscription plans purchased through payment gateway checkout:

• A 7-day free trial may be activated after checkout using an eligible credit card or autopay UPI mandate; after the free trial ends, the applicable monthly subscription amount will be automatically deducted and the subscription will continue to be charged on a recurring monthly basis unless cancelled before the next renewal or charge date.
• Users are responsible for managing subscription cancellations prior to renewal.
• Users may cancel their subscription from the portal; cancellation will prevent future billing if completed before the applicable trial-end, renewal, or charge date.
• Cancellation does not entitle the user to a refund for the current billing cycle.
• No credits will be issued for partially used periods.

4. Exceptional Cases (Limited Refund Eligibility)

Refunds will only be considered in the following situations:

• Duplicate payment for the same transaction.
• Payment deducted but service not activated due to technical failure attributable to Jurisynk.
• Incorrect amount charged due to a verified system error.

Conditions

• The request must be made within 7 days of the transaction date.
• Valid proof of transaction must be provided.
• Approved refunds (if applicable) will be processed to the original payment method within 7-14 business days, subject to banking timelines.

Jurisynk reserves the right to approve or reject such requests after investigation.

5. Chargebacks & Payment Disputes

If a user initiates a chargeback or payment dispute through their bank or payment provider:

• Jurisynk reserves the right to immediately suspend or terminate access.
• We may provide transaction logs, IP logs, service access records, and policy acceptance records to the payment processor as evidence.
• Fraudulent chargebacks may result in permanent account termination and legal recovery proceedings.

6. Payment Processing & Gateway Disclosure

Payments are securely processed through RBI-authorized payment aggregators such as:

• Razorpay
• Stripe
• PayU

7. Service Availability Disclaimer

Temporary interruptions caused by the following shall not qualify for refunds:

• Scheduled maintenance
• AI model updates
• Infrastructure scaling
• Cloud provider issues
• Third-party API failures
• Force majeure events

8. Compliance with Indian Law

This Policy is governed by the laws of India, including applicable provisions under:

• The Consumer Protection Act, 2019
• The Information Technology Act, 2000

9. Refund Request Contact (Eligible Cases Only)

If you believe your case qualifies under Section 4, contact:

Please include:

• Full Name
• Registered Email
• Order ID
• Transaction ID
• Payment Date
• Screenshot of payment confirmation

Incomplete requests may not be processed.

10. Policy Acceptance

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